Kaspersky Internet security 2012 cannot update its definition

Kaspersky Internet security 2012 cannot update its definition Hi, I am using Kaspersky Internet security 2012 in my machine but the thing is like I am not able to update its virus definition however from the website. As I am continuously getting error with the connection. The very important thing that I would like to tell you that I am doing this for the first time thus I am not sure whether I am doing all the things perfectly or not, or it might be possible that I am doing any mistake while updating the software, thus it would be better it someone suggest me stepwise procedure to update it. Thanks for any suggestion. Reply With Quote #2 Old 01-10-2011 teenQ teenQ is offline Member Join Date: Jul 2009 Posts: 1,110 Re: Kaspersky Internet security 2012 cannot update its definition see don’t know what trouble you are exactly having in your machine while updating, thus it is quite difficult to assist you, thus can you please mention the LOGS from your machine, so that I can understand the problem and would recommend you some perfect solution for the same. Reply With Quote #3 Old 01-10-2011 Visala28 Visala28 is offline Member Join Date: Jul 2009 Posts: 1,069 Re: Kaspersky Internet security 2012 cannot update its definition once I was also having the same problem while updating the software, and after searching the internet I came to know about the script that I have mentioned below, and would suggest you to run it. Code: begin SetAVZPMStatus(True); SetAVZGuardStatus(True); SearchRootkit(true, true); QuarantineFile('C:\Windows\Jlasea.exe',''); QuarantineFile('C:\Users\Joreti\AppData\Local\Temp\Jjf.exe',''); StopService('KMService'); DeleteService('KMService'); QuarantineFile('C:\Windows\system32\srvany.exe',''); DeleteFile('C:\Windows\system32\srvany.exe'); DeleteFile('C:\Users\Joreti\AppData\Local\Temp\Jjf.exe'); DeleteFile('C:\Windows\Jlasea.exe'); ClearHostsFile; BC_ImportDeletedList; BC_ImportAll; ExecuteSysClean; BC_Activate; RebootWindows(true); after running the script you have to post the combofix log From your machine which actually located in c:\combofix.txt. Reply With Quote #4 Old 01-10-2011 Chandranathan Chandranathan is offline Member Join Date: Aug 2011 Posts: 39 Re: Kaspersky Internet security 2012 cannot update its definition I have run the script that you have mentioned but still I am not able to get the update definition for the product. Anyways thanks for the suggestion. Reply With Quote #5 Old 01-10-2011 Sabastiaan Sabastiaan is offline Member Join Date: May 2009 Posts: 1,024 Re: Kaspersky Internet security 2012 cannot update its definition I am not sure whether it would be helpful or not but according to me you should try to uninstall the software that you have installed and reinstall the same and then try to update its definition. Because sometimes it happens as because of some missing rather corrupted files all such updating procedure gets failed to initialize, and though they get initialized they don’t update the product perfectly. And as the extent to I know you’ll be only able to update the product if it would be a genuine product, I mean to say if you are using any trial version or something so let me tell you as first of all you have to get the final product first and then make this update to the product. Reply With Quote #6 Old 01-10-2011 Candace Candace is offline Member Join Date: Nov 2009 Posts: 886 Re: Kaspersky Internet security 2012 cannot update its definition I was also having this problem once and later I came to know that there were very little problem I was having and you must wonder after reading this as it was because of the system date. Thus first of all please make sure whether your system date is perfectly set or not. Reply With Quote #7 Old 01-10-2011 addie addie is offline Member Join Date: Jun 2009 Posts: 1,044 Re: Kaspersky Internet security 2012 cannot update its definition I am agree with the above user but apart from that you should also make sure whether you are downloading and update through the official website or from any other source, because let me tell you as there are too many sources which will provide you such a update but they do not last longer rather failed to get update. But if you are still having the same problem then according to me the best option would be to contact the support center for the same as they will surely assist you further. Reply With Quote